On October 28, 2017, Pastor John H wrote to the Mission Heating & Cooling Team….
As of yesterday afternoon, First Baptist of Douglas now has an air conditioned auditorium. When Coleman turned the unit on for the first time that cool air flowing into our auditorium felt great. It will feel even better next summer during those hot and humid months.
I want to take this opportunity to express our gratitude to all of you for how you all helped this project become a reality. Yesterday, the chairman of our board said to me that he never dreamed we could do this project at such a price. We are a small church and your generosity to us was a tremendous help in seeing this done. We are truly grateful to each of you.
I cannot end this letter without commenting on what a great representative Coleman is to your company. I simply cannot say enough about how enjoyable and helpful he was throughout the entire project. Thanks again to all of you.
I couldn’t be more happy with the prompt and professional service. From the friendly initial greeting to the thorough diagnostic and prompt resolution of the problem. They have a genuine, honest, and capable staff! I will recommend them to all my friends and family!
Mission literally came to our rescue, our central air system stopped working in the middle of the night and before we knew it our home was a sauna. Not only did Chad manage to get to us the same day of our call. He was amazing a total professional who quickly provided a clear and honest assessment of the issue he explained to me why it likely happened and how to avoid it in the future, he then very quickly made the needed repairs and was done before I knew it. My wife could hardly believe when I called to update her and my kids who had taken up refuge at the mall. I’d recommend these guys to anyone and they’ll be the only folks servicing us going forward.
James was the service tech that came to the house. He was very friendly and honest. We were told that we needed a whole new AC unit by someone else, but James did a simple service and said the unit did not need to be replaced. He gave us some recommendations on how to keep it running smoothly. We will definitely call Mission Heating and Cooling again and recommend them to all our friends. If you are looking for a good, efficient, honest and Christian company to do business with, this is it.
[Mission Heating & Cooling] diagnosed a failing central air conditioner at a residence; then performed the repairs.
Two months earlier, I had another company come out and service the same unit. The first company determined that the refrigerant had leaked from the Schrader valve. They refilled with refrigerant, claimed that the valve still leaked, and used a sort of rubber cement to affix the plastic cap to the valve in the hope of stopping the leak; as they claimed the valve could not easily be fixed. They charged me over $700 for everything, and specifically refused to warrant the repair. They also said that a replacement system would cost around $7,000 and that they would be happy to sell it to me.
Mission Heating & Cooling came out the day I called, even though their schedule was already pretty full. I told them that I might need a replacement system, but that I wanted their opinion. The owner came out and determined that the technician from the previous company actually broke the valve (or the cap, I’m not sure which). He fixed the valve/cap by installing a new one, refilled the system, and was on his way in less than 30 minutes. Later that day, the front office emailed to me the bill: $175 for everything. The air conditioner was running fine by the time I received the bill.
I spoke at length with the office (actually with the owner’s mother), and she related how they had heard for years about all the lies and cheating by A/C companies and technicians; and that they decided to start their business to provide an honest alternative. They certainly treated me with honesty and efficiency. They have won a customer for life and I told the same to the owner’s mother.
By the way, if I ever need it Mission Heating & Cooling will install a replacement system for me at the same location; for around $2,000-$3,000 – a far cry from the $7,000 quote from the first company.
IF YOU NEED A/C OR FURNACE SERVICE, GIVE THIS OUTFIT A CALL. We all deserve to be treated with honesty. In turn, honest outfits deserve all our business – don’t you agree?