Here is how Erin described our service and service personnel, “He was very professional as well. I don’t remember his first name but he was very thorough and clean cut. He did a thorough look at our unit. It was just well done and he gave me some tips to look into. I think we had some rust in the bottom of the pan and he instructed me because I did not want to pay someone to scrub it out so I did it on my own. He was very thorough. They did go over the big deal of $65. I remember they did more than I expected. I really appreciated how professional that guy was. I have never been more pleased with the service. He was very good, leaving me with confidence that we have a good system and that he addressed the issue. He did an excellent job and he went above and beyond.
It was a good value for the big deal. I am planning on calling them and using them regularly. They are very good about scheduling and they got me in quickly. ”
[Mission Heating & Cooling] diagnosed a failing central air conditioner at a residence; then performed the repairs.
Two months earlier, I had another company come out and service the same unit. The first company determined that the refrigerant had leaked from the Schrader valve. They refilled with refrigerant, claimed that the valve still leaked, and used a sort of rubber cement to affix the plastic cap to the valve in the hope of stopping the leak; as they claimed the valve could not easily be fixed. They charged me over $700 for everything, and specifically refused to warrant the repair. They also said that a replacement system would cost around $7,000 and that they would be happy to sell it to me.
Mission Heating & Cooling came out the day I called, even though their schedule was already pretty full. I told them that I might need a replacement system, but that I wanted their opinion. The owner came out and determined that the technician from the previous company actually broke the valve (or the cap, I’m not sure which). He fixed the valve/cap by installing a new one, refilled the system, and was on his way in less than 30 minutes. Later that day, the front office emailed to me the bill: $175 for everything. The air conditioner was running fine by the time I received the bill.
I spoke at length with the office (actually with the owner’s mother), and she related how they had heard for years about all the lies and cheating by A/C companies and technicians; and that they decided to start their business to provide an honest alternative. They certainly treated me with honesty and efficiency. They have won a customer for life and I told the same to the owner’s mother.
By the way, if I ever need it Mission Heating & Cooling will install a replacement system for me at the same location; for around $2,000-$3,000 – a far cry from the $7,000 quote from the first company.
IF YOU NEED A/C OR FURNACE SERVICE, GIVE THIS OUTFIT A CALL. We all deserve to be treated with honesty. In turn, honest outfits deserve all our business – don’t you agree?
We called Mission the day before Father’s day. We didn’t expect to get a response until that following Monday. We received a call on Father’s day and advised us they’d be by first thing in the morning. The owner showed up just as he said. He was honest told us what it was and how long it would take to receive the part and cost. He was amazing! We would refer Mission to anybody who needed services. Should we ever need to purchase a new unit they would the company we would use.