AC Service – February 2016

James was the service tech that came to the house. He was very friendly and honest. We were told that we needed a whole new AC unit by someone else, but James did a simple service and said the unit did not need to be replaced. He gave us some recommendations on how to keep it running smoothly. We will definitely call Mission Heating and Cooling again and recommend them to all our friends. If you are looking for a good, efficient, honest and Christian company to do business with, this is it.

Central Air Conditioning Diagnosis & Repair – 2014

[Mission Heating & Cooling] diagnosed a failing central air conditioner at a residence; then performed the repairs.

Two months earlier, I had another company come out and service the same unit. The first company determined that the refrigerant had leaked from the Schrader valve. They refilled with refrigerant, claimed that the valve still leaked, and used a sort of rubber cement to affix the plastic cap to the valve in the hope of stopping the leak; as they claimed the valve could not easily be fixed. They charged me over $700 for everything, and specifically refused to warrant the repair. They also said that a replacement system would cost around $7,000 and that they would be happy to sell it to me.

Mission Heating & Cooling came out the day I called, even though their schedule was already pretty full. I told them that I might need a replacement system, but that I wanted their opinion. The owner came out and determined that the technician from the previous company actually broke the valve (or the cap, I’m not sure which). He fixed the valve/cap by installing a new one, refilled the system, and was on his way in less than 30 minutes. Later that day, the front office emailed to me the bill: $175 for everything. The air conditioner was running fine by the time I received the bill.

I spoke at length with the office (actually with the owner’s mother), and she related how they had heard for years about all the lies and cheating by A/C companies and technicians; and that they decided to start their business to provide an honest alternative. They certainly treated me with honesty and efficiency. They have won a customer for life and I told the same to the owner’s mother.

By the way, if I ever need it Mission Heating & Cooling will install a replacement system for me at the same location; for around $2,000-$3,000 – a far cry from the $7,000 quote from the first company.

IF YOU NEED A/C OR FURNACE SERVICE, GIVE THIS OUTFIT A CALL. We all deserve to be treated with honesty. In turn, honest outfits deserve all our business – don’t you agree?

HVAC Repair – 2014

We called Mission the day before Father’s day. We didn’t expect to get a response until that following Monday. We received a call on Father’s day and advised us they’d be by first thing in the morning. The owner showed up just as he said. He was honest told us what it was and how long it would take to receive the part and cost. He was amazing! We would refer Mission to anybody who needed services. Should we ever need to purchase a new unit they would the company we would use.