Privacy Policy

Effective date: November 10, 2026

Mission Heating & Cooling (“we,” “us,” or “our”) provides heating, cooling, air quality, and plumbing services to homes and businesses in Tucson and throughout Southern Arizona. This Privacy Policy explains what information we collect when you visit tucsonazheatingandcooling.com (the “Site”), call us, or request service, and how we use and protect it.

Information We Collect

Information you give us

When you request an appointment, ask for an estimate, or otherwise contact us, we collect the information you provide, such as:

  
• Your name, phone number, and email address
  
• Your service address or ZIP code
  
• Your preferred appointment date and time
  
• Details about your heating, cooling, or plumbing needs, including whether it is an emergency
  
• Any other information you include in a message or share with us by phone

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information, such as your IP address, browser and device type, the pages you view, how long you stay, and the website or ad that referred you. This information is collected through cookies and similar technologies described below.

Phone calls

We use a call tracking service that may show a unique phone number on the Site so we can understand which pages and ads lead to calls. When you call us, this service may collect your phone number, the date, time, and length of the call, and the page or source that led to the call. Calls may be recorded for quality and training purposes.

How We Use Your Information

  
• Respond to your requests and schedule appointments
  
• Provide estimates, repairs, installations, maintenance, and other services
  
• Send appointment confirmations, reminders, and follow-up messages
  
• Process payments and financing applications you choose to submit
  
• Improve our website, services, and customer experience
  
• Measure how well our website and advertising perform
  
• Protect the Site from spam, fraud, and abuse
  
• Comply with legal obligations

Cookies and Analytics

Cookies are small text files stored on your device. We use cookies and similar tools to keep the Site working, understand how visitors use it, and measure our marketing. These tools include:

  
• Google Tag Manager and Google Analytics, which help us understand Site traffic and usage. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on.
  
• CallRail, which provides the call tracking described above.
  
• Google reCAPTCHA, which protects our forms from spam. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Most browsers let you block or delete cookies in their settings. If you do, some parts of the Site may not work as intended.

Text Messages

If you give us your mobile number, we may send you text messages about your appointment or service request. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business, including with:

  
• Service providers that help us operate the Site, handle form submissions, track calls, analyze traffic, send messages, and process payments
  
• Equipment manufacturers, to register warranties on equipment we install for you
  
• Financing partners, when you choose to apply for financing
  
• Government authorities or others when required by law, or to protect our rights, property, or safety
  
• A buyer or successor if our business is sold or merged

Embedded Content and Other Websites

Some pages include content from other websites, such as Google Maps, and links to our pages on Google, YouTube, Facebook, Instagram, and LinkedIn. These services may collect information about you under their own privacy policies. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

How We Protect and Keep Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this policy, such as maintaining your service history, or as required by law.

Your Choices

  
• You can ask us to access, correct, or delete the personal information we hold about you by contacting us below.
  
• You can opt out of marketing emails with the unsubscribe link in any email, and out of text messages by replying STOP.
  
• You can control cookies through your browser settings.

Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, the Site does not currently respond to them.

Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

  Mission Heating & Cooling
  Phone: (520) 822-8499
  Online: Contact form